Support Center

How can we Help?

Whether you have questions about our PhD-level metrics or need technical assistance with the extension, our team is ready to assist.

Contact Support

Have a specific inquiry or found a bug? Send us an email and we'll get back to you within 24-48 hours.

Developer Account Support

For enterprise licensing or academic research partnerships, please include "Research Partnership" in the subject line.

Common Questions

How accurate is the Bias Spectrum?

The spectrum uses multi-vector analysis of framing, loaded language, and logical fallacies to place articles on a relative gradient. It is designed as an analytical tool, not a final verdict.

Why does it say "Audit Unavailable"?

The extension requires a minimum amount of text content to perform a deep analysis. This usually occurs on pages with heavy paywalls, internal browser pages, or video-only content.

Is my reading history private?

Yes. We only analyze pages when you explicitly click the extension. We do not track background browsing. See our Privacy Policy for details.